Getting Started
Learn the basics of Pinch and how to reach our team for help.
- What is Pinch?
- How do I contact the Pinch team if I have questions or need help?
- What training kits do new providers receive?
- Do I get paid for treatments at practice events?
- How do I change a client's payment method?
- What is the pricing at treatment practice events?
- How many treatments do I need to complete during sandbox?
- Does Merz ever offer training to Pinch Providers?
- The system won't let me log multiple vials on one appointment. Help!
- What are treatment practice events?
- Are model calls open to experienced providers who want extra practice?
- What is the sandbox period?
- How do I host a treatment practice event?
- Where is Pinch HQ and where do I pick up supplies?
- Is Xperience rewards (Merz loyalty program) integrated with Pinch?
- Where do I find clinical protocols and SOPs?
- My client cannot scan the QR code at checkout. What do I do?
- What is the provider support email and phone number?
- Is there a SpotHero promo code for parking?
- The website/dashboard is down. What do I do?